Strategic Reflections - About Us
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Effective starting July 24th, our offices will be closed on Friday's until further notice.


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What is Market Research

Market research can assist every service business by providing direct insight into the operational efficiency of any company. Through a recent evaluation of current customer service levels, sales efforts, product knowledge, and location appearance; a client is able to understand where strengths as well as weaknesses exist. The information provided by our audits will aid management in the development of programs to enhance customer relations and repeat business.

Measuring Customer Satisfaction for Business Success

Providing great customer service each and every day is a challenge for any company. A strategy is therefore needed in this ever-changing business world to retain and build customer loyalty.

Many successful businesses turn to market research or mobile customer surveys to monitor and manage their customer service quality. Without satisfied customers, profits and growth are unachievable. Hard-working and dedicated employees ensure the success of any company and help retain satisfied customers.

Strategically, market research or mobile surveys will help strengthen any company's ability to offer top-quality service to their customers. Instilling an awareness in all employees that customer service and their personal commitment to the program is vital to business success.

Strategic Reflections as a Solution

Strategic Reflections understand how customers transact today and how they want to transact in the future is changing. Strategic Reflections provides our clients solid business intelligence on customer opinions regarding their recent experiences. Our team at Strategic Reflections brings enthusiasm, dedication, affordability and years of experience to your projects. Read more...

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FRAUD/SCAM ALERT - March 2018 - A Gigspot freelance market reseacher reported that they received an job offer from Strategic Reflections which was a SCAM. DO NOT ACCEPT ANY MARKET RESEARCH ASSIGNMENT WHICH INSTRUCTS YOU TO WIRE OR SEND MONEY.
 
If you have already replied and received a packet in the mail, please do not cash the check that is enclosed. It is NOT a valid check. Please contact your local authorities. You can also report this to the Internet Crime Complaint Center (www.ic3.gov).
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MSPA Member

Primary Services

  • Competitive analysis
  • Employee attitude studies
  • Mobile Guest/Internet Surveys with QR code pairing, our platform supports multiple uses and varied survey applications, for example:
    • Customer Satisfaction
    • Employee Attitude
    • Employee Exit
    • Internal Auditing
    • Leaderhip Surveys
    • Employee competency/skills online testing
    • Mobile app for client employees to conduct internal audits for health, safety, merchandising and site inspections
  • Compliance interior/exterior site photo audits
  • Merchandising audits
  • Phone evaluations of inbound call centers
  • Inbound phone evaluations for retail/restaurant locations
  • Recorded phone evaluations where permitted
  • Onsite customer service experience evaluations
  • Customer surveys - Post Transaction
  • Franchise termination compliance inspections
  • Covid-19 compliance audits
    • Customer/Guest mobile alerts
    • Technology can be paired with QR code
    • Onsite audits conducted by local auditors

 

 

 

Proud Member of IMSC

Proud Member
of IMSC

Strategic Reflections, Inc. - 4424 Aicholtz Road Suite C-3 , Cincinnati, Ohio 45245
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Toll-Free: 866.518.6508 - Local: 513.685.1969